We've answered the most frequently asked questions about funeral planning, costs and what to expect , or reach out to us anytime for support – we’re here for you.
That's an incredibly common feeling. The first action is simply to call us. A funeral specialist will answer, listen to your situation, respond to your questions and gently outline the immediate next steps. They'll also coordinate bringing your loved one into our care. Our specialists are available 24/7, so please call whenever it feels right – there's no need to wait.
There's no pressure to hurry. We'll support you through each stage at a pace that feels manageable, assisting with immediate priorities while allowing time and space for thoughtful decisions about the service.
We can help you honour your loved one in a range of locations, including private homes, local venues or parks (where access is permitted). Some of the venues we coordinate with frequently include:
Point Walter Reserve
Wireless Hill Park
Saint Benedict’s Catholic Church
Anglican Church of the Holy Cross
Greek Orthodox Cathedral of Saints Constantine and Helene
Fo Guang Shan Buddhist Temple WA
Perth Hindu Temple
Masjid Ibrahim Perth
Walyalup Fremantle Arts Centre
Bull Creek Community Centre
We believe each farewell should reflect the individual being honoured. Whether that means selecting significant music, including cherished readings, respecting cultural customs, or choosing a location with special meaning, we'll help you shape a service that genuinely captures who they were.
Expenses vary based on your selections such as service type, coffin or casket choice, floral arrangements, venue and any personal additions. You'll receive clear guidance throughout, along with a detailed, transparent estimate with no hidden charges. Pricing information is also available to review beforehand, with flexibility to design a bespoke service or select a complete package.
A funeral typically occurs within days or weeks of a death and often incorporates a burial or cremation as part of the ceremony. A memorial service takes place after burial or cremation has already happened, and may be held weeks or months afterward. Both create meaningful opportunities to gather, reflect and celebrate a life.
For many people, a viewing can offer comfort and clarity. Seeing your loved one can support acceptance, provide a space to say personal goodbyes and help you begin processing your grief.
It’s common for families to feel differently. We can talk through everyone’s concerns, suggest options that honour each person’s needs and help find an approach that feels respectful and balanced for all.
With gentle guidance and clear explanations, a viewing can help children understand and say goodbye. We’re here to support you in preparing them beforehand.
Feeling uncertain is completely natural. We’ll talk through what to expect, answer any questions and ensure you feel supported. You can take things at your own pace and decide what feels right for you.
Viewings are flexible and can be as short or as long as you need. You’re welcome to take private time with your loved one; we can arrange quiet moments just for you whenever you wish.
We aim to keep the space calm and comfortable. While smaller groups work best, we’ll discuss your needs and help plan a setting that allows everyone important to you to share the experience meaningfully.
A burial places your loved one in a chosen gravesite, while cremation transforms their remains into ashes. Both options offer meaningful ways to honour their life and reflect personal, cultural or family preferences.
You don’t need to decide alone. We’ll explain each option, answer your questions and help you choose what feels most authentic and comforting for your family’s values and your loved one’s wishes.
You can incorporate music, readings, cultural traditions, personal items or symbolic moments to create a ceremony that genuinely reflects your loved one’s story, no matter which option you choose.
We’ll guide you through each step at a pace that feels manageable, helping you make thoughtful decisions when you’re ready.
After the service, you may choose a memorial site, scatter ashes somewhere meaningful or organise an ongoing remembrance. We’ll support you through these decisions and help you find what feels right.
A funeral tribute is a way to share memories visually during the service or wake. It is often created as a slideshow or short video and may include photographs, video clips, music, quotes or personal messages. It is there to reflect the person’s life in a way that feels personal and true to them.
Many families ask relatives and friends to send through a small selection of their favourite photos, videos or stories. This can be done by email, text message or through a shared online folder. Starting with a few key moments often makes the process feel easier.
There are many simple tools that can help you create a slideshow or video, including free options. If you would like support, your funeral director can point you in the right direction and help you choose an option that works for the service.
Only those you share the private link with can view the service. It is not publicly listed or searchable.
No. The service can be viewed on most devices using a standard internet connection and web browser.
Yes. Live-streaming allows family and friends anywhere in the world to be part of the service in real time.
In most cases, the service is recorded so it can be viewed later by those who can’t attend live.
No. The equipment is discreet and professionally operated to ensure the service remains respectful and uninterrupted.
The stream is professionally monitored to minimise the risk of disruptions. Support is available if any issues arise during the service.
Timeframes vary depending on the country, required documentation and travel availability. We’ll guide you through each stage and keep you updated, ensuring everything is completed as smoothly and promptly as possible.
Repatriation generally involves death certificates, permits, consulate or embassy approvals and customs documentation. We handle all paperwork, translations and compliance requirements, keeping the process clear for your family.
Yes. We work with consulates, airlines and international authorities worldwide to arrange repatriation from almost any location.
Costs vary depending on the country, transport requirements and documentation. We’ll provide a clear breakdown, which typically includes international transfers, permits, paperwork, embalming (if required) and coordination with overseas authorities.
We work closely with families to honour cultural, spiritual and religious practices throughout the journey, ensuring all arrangements align with your traditions and your loved one’s wishes.
Once your loved one returns, we coordinate their transfer into our care and guide you through the next steps, including planning the funeral or memorial service that feels right for your family.
A gathering offers time to share memories, support one another and honour your loved one in a more relaxed setting. Many families find it helps them connect, reflect and begin healing together.
Not at all. A reception is entirely optional. Some families value the time together, while others prefer a quieter farewell. We’ll support the choice that feels most comfortable and meaningful for you.
You can hold a gathering at a home, community hall, function room, club or local venue. We’ll organise bookings, catering and logistics so the day is seamless and stress-free.
Gatherings can be whatever feels right, whether that's formal, casual or celebratory. Many families choose a relaxed atmosphere with music, stories and personal touches to reflect their loved one’s personality and spirit.
Yes. A gathering welcomes anyone who wants to offer support or share memories, whether or not they attended the service.
There’s no set timeframe. Some gatherings run for an hour, while others continue for an afternoon. We’ll help plan a gathering that suits your family, venue and preferences.
A prepaid funeral allows you to plan and pay for selected funeral services in advance, at today’s prices. It also provides an opportunity to record your wishes, helping to reduce financial and emotional pressure on loved ones in the future.
Prepaying a funeral is a personal decision. Some people value the peace of mind that comes from documenting their wishes and planning ahead, while others appreciate the ability to prepay selected services. It’s also worth considering that circumstances can change over time. Funeral prices may not increase as expected, or family members may make different choices when the time comes. It’s important to consider your individual situation and seek independent advice.
The cost depends on what you choose to include in your plan. Some people prepay specific items, such as a coffin, while others choose to prepay a full funeral service. Costs vary based on personal preferences and inclusions.
You can choose to pay the full amount upfront, or make an initial contribution followed by monthly instalments over up to 36 months. Once the plan is paid in full, there are no additional fees for the services included in your prepaid plan.
We're here to help 24/7. Whether you're facing a loss right now or planning for the future, call us to talk to a member of our dedicated team.
